Welcome to the Flower Power website ! We are delighted to offer our floral arrangements and gifts for delivery within Chennai. Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or using our website or services, you agree to be bound by these Terms and Conditions.

General Terms and Conditions

FLOWER POWER operates three branches within Chennai as on January 2025 . Our registered business address is No-38/64 Rukmani Street, Besant Nagar, Chennai. We can be contacted via email at info@flowerpowerindia.com or by phone at 044 4864 1999.

Ordering and Acceptance

  • Order Placement: Orders can be placed online through our website. When placing an order, you are responsible for providing accurate and complete information, including recipient name, delivery address, contact details, and desired delivery date and time.
  • Order Confirmation: Upon receiving your order, we will send you an order confirmation email to the email address you provided. This email confirms receipt of your order but does not constitute acceptance of the order.
  • Order Acceptance: Your order is only accepted by us when we dispatch the flowers for delivery. We reserve the right to refuse or cancel any order at our discretion, even after sending an order confirmation. Reasons for refusal may include, but are not limited to, unavailability of flowers, incorrect delivery address, or payment issues. If we cancel your order, we will notify you as soon as possible and provide a full refund.
  • Order Modifications: Any changes to your order must be communicated to us as soon as possible, preferably at least 24 hours before the scheduled delivery date. We will make our best efforts to accommodate your requests, but we cannot guarantee changes can be made once the flowers have been prepared or dispatched.

Product Availability and Substitutions

At FLOWER POWER, we strive to provide our customers with the freshest and most beautiful flowers. However, the availability of specific flower types, colors, and sizes is subject to several factors, including:

  • Seasonality: Certain flowers are only available during specific seasons. For example, tulips are typically a spring flower, while sunflowers are more common in summer and autumn and many more such. We cannot guarantee the availability of out-of-season flowers.
  • Market Conditions: Flower availability is also influenced by market conditions, such as weather patterns, agricultural yields, and demand. Unforeseen circumstances can sometimes affect the supply of certain flowers.
  • Supplier Availability: We work with various flower growers and suppliers. Occasionally, a particular flower may become unavailable from our suppliers due to unforeseen circumstances.
  • Daily Stock: The availability of flowers can also fluctuate daily based on our current stock levels. High demand or unexpected events can impact our inventory.

Substitutions:

Because of these factors, we may sometimes need to make substitutions in your floral arrangement. Our commitment to you is to maintain the overall aesthetic, quality, and value of your chosen arrangement. Here’s how we handle substitutions:

  • Similar Style and Color Palette: We will make every effort to substitute with flowers that are similar in style, shape, color, and texture to the flowers you originally selected. For example, if a specific type of rose is unavailable, we may substitute it with another variety of rose or a similar flower with a comparable appearance.
  • Equal or Greater Value: Any substitutions we make will be of equal or greater value than the original flower. We will not downgrade the quality or value of your arrangement.
  • Maintaining the Overall Look: Our experienced florists are skilled at creating beautiful and balanced arrangements. They will ensure that any substitutions blend seamlessly with the overall design and maintain the intended look and feel of the arrangement.
  • Communication (When Possible): For significant substitutions, especially those involving a major change in the flower type or color, we will make reasonable efforts to contact you before delivery to inform you of the changes. However, due to time constraints, particularly for same-day deliveries, this may not always be possible. We appreciate your understanding in these situations.
  • Minor Substitutions: For minor substitutions, such as a slight variation in the shade of a flower or the inclusion of a complementary filler flower, we may not contact you beforehand. These minor changes are often necessary to create the most beautiful and fresh arrangement possible.

Specific Flower Requests:

If you have a very specific request for a particular flower type or color, please let us know in the “Special Instructions / Note” section of your order. We will do our best to accommodate your request, but we cannot guarantee its fulfillment. If your requested flower is unavailable, we will contact you to discuss alternative options.

Important Note

Lilies:

Please note that lilies are often delivered in bud form to ensure their freshness and longevity. While product images on our website may show lilies in full bloom, the lilies in your delivered arrangement may be in bud form. The buds will open within a few days, revealing the beautiful blooms. This is standard practice for lily deliveries and ensures you receive the freshest possible flowers. We cannot guarantee that lilies will be delivered in full bloom.

Image Disclaimer and Natural Variation:

The images of floral arrangements and bouquets displayed on our website are for reference purposes only. While we strive to replicate the designs as closely as possible, please understand that flowers are natural products, and each bloom is unique. Variations in color, size, shape, and the degree of bloom are inherent characteristics of flowers. Even when using the same flower varieties, the actual arrangement you receive may differ slightly from the image shown due to these natural variations and the hand-crafted nature of our arrangements. The image serves as a guide to the overall style, color palette, and composition of the arrangement, but it is not a guarantee of an exact replica.

Styling and Arrangement:

Our skilled florists will arrange your flowers with care and artistry, following the design principles showcased in the reference image. However, the final arrangement may have slight variations in styling due to the natural characteristics of the flowers and the florist’s artistic interpretation. We will always strive to create a beautiful and balanced arrangement that meets the overall aesthetic presented in the image.

Pricing and Payment Policies

  • Prices: All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes. Delivery charges are calculated separately and will be added to your order total.
  • Payment Methods: We accept payments through credit cards, debit cards, net banking, UPI, via Razorpay, our trusted payment mediator.
  • Razorpay Terms and Conditions: Razorpay facilitates our online payment transactions. All terms and conditions applicable to Razorpay, including but not limited to payment processing, refunds, security, and dispute resolution, will also apply to your transactions on our website. By using Razorpay to make a payment, you agree to be bound by Razorpay’s terms and conditions,while you make payment. We are not responsible for any issues arising directly from the use of Razorpay’s services; however, we will assist you in communicating with Razorpay should any issues arise.
  • Payment Security: We utilize Razorpay’s secure payment gateway to process your transactions. While we take reasonable measures to ensure the security of your data transmitted to Razorpay, we do not directly handle or store your sensitive payment information. Please refer to Razorpay’s privacy policy and security measures for information regarding the security of your payment information processed through their platform.
  • Price Changes:We reserve the right to change prices at any time without prior notice.

Intellectual Property

All content on this website, including images, text, logos, and trademarks, is the property of Flower power and is protected by copyright and other intellectual property laws. You may not use any content from this website without our prior written consent.

Disclaimer

We make every effort to ensure the accuracy of the information on our website. However, we do not warrant that the information is complete, accurate, or up-to-date. We are not liable for any errors or omissions in the content of this website.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms and Conditions periodically for any updates. Your continued use of our website or services following any changes constitutes acceptance of the revised Terms and Conditions.

By proceeding with your order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.